What's the payment method you support?
QT MAT accepts bank transfer, credit card, and PayPal for international payments. Bank transfer is the most commonly used method for bulk B2B orders.
Can you arrange shipping to my address?
QT MAT provides global shipping to most countries. Shipping method will be arranged according to customer requirements.
Do you offer free samples?
QT MAT provides small-size samples for quality evaluation. Samples are free of charge. Shipping cost depends on destination.
Can you provide client references?
QT MAT can provide project references or client cases based on your region.
What is the warranty of your product?
QT MAT provides a 1-year warranty for manufacturing defects. This covers material or production issues under normal use.
Can we customize colors for our order?
Please advise required color and quantity for evaluation. MOQ may apply depending on product type.
What if I receive damaged products?
Please take photos and videos before unpacking. QT MAT will assist with claims and provide replacement or compensation.
What if Velcro is off or broken?
Velcro is heat-bonded for durability. QT MAT can provide replacement Velcro if needed.
Do you inspect products before shipment?
QT MAT conducts 100% inspection and cleaning before shipment.
Do you provide one-to-one customer service?
QT MAT provides 24/7 one-to-one customer support.
Do you offer discounts for bulk orders?
QT MAT offers competitive pricing for bulk orders. Final price depends on quantity and specifications.
What if products do not meet requirements?
Requirements must be confirmed before production. If not met, QT MAT provides replacement or refund.
What is the production time? Do you have stock?
QT MAT keeps stock for standard EVA mats in selected colors. Production time is typically 10–15 days.
How do I clean the mats? Can I use disinfectant?
Warm water is sufficient for daily cleaning. Mild disinfectant is safe to use.
How do you protect products during shipment?
QT MAT uses protective materials and reinforced packaging.
Can I become a distributor?
QT MAT welcomes distributor partnerships. Terms depend on region and order volume.
What are the width and length options?
QT MAT roll out mats are available in 1.5m and 1.8m widths. Length can be customized.
What thickness options are available?
QT MAT offers 2cm to 6cm thickness options. Thicker mats provide better shock absorption.
How are mats connected?
QT MAT mats use Velcro connection for fast installation.
How are mats packed?
QT MAT mats are packed in rolled form with woven bags.
Can mats be cut?
Yes, QT MAT mats can be cut with a knife.
What is the production time?
Production time is around 10–15 days.
What sizes are available?
QT MAT judo mats are available in 2m x 1m and 1m x 1m sizes. These sizes are widely used in training and competition.
What thickness options are available?
QT MAT offers 3cm, 4cm, 5cm, and 6cm thickness options.
What density options are available?
QT MAT offers 190, 230, and 270 kg/m³ density options.
What surface textures are available?
QT MAT offers tatami texture and smooth surface options.
What material is used inside?
QT MAT uses 100% PU foam for judo mats.
Is the bottom anti-slip?
Yes, QT MAT judo mats have anti-slip rubber backing.
What is the production time?
Production time is 15–20 days.
What is the size?
QT MAT EVA mats come in 1m x 1m standard size.
What thickness options are available?
QT MAT EVA mats are available from 2cm to 5cm.
What density options are available?
QT MAT EVA mats offer 90 kg/m³ and 120 kg/m³ density options.
Do you have stock?
Yes, QT MAT keeps stock for standard EVA mats.
Does the mat include edges?
Yes, QT MAT EVA mats include edge finishing.
What is the size?
QT MAT wrestling mats are usually 2m x 1m. Custom sizes are available.
What thickness options are available?
QT MAT wrestling mats are available in 4cm and 5cm.
What material is used for the cover?
QT MAT uses 1000D PVC vinyl material for covers.
How is the cover fixed?
QT MAT uses Velcro connection between cover and foam.
Can I order cover only?
Yes, QT MAT supports cover-only orders.
What is the size?
QT MAT wall padding size is 180cm x 60cm (6ft x 2ft).
What is the thickness?
QT MAT wall padding thickness is 5cm.
Does it include plywood backing?
Yes, QT MAT wall padding includes plywood backing.
How to install it?
QT MAT wall padding can be installed using screws or adhesive glue.
What is the size?
QT MAT carpet bonded foam standard size is 1.83m x 12.8m. Custom sizes are available.
What thickness options are available?
QT MAT offers 2cm to 6cm thickness options.
Does it include Velcro?
Yes, QT MAT includes Velcro for connection.
Can you make customized size?
QT MAT supports full customization of sizes. Please provide detailed requirements for production.
Can you print my logo?
QT MAT supports logo printing on mats. AI or PDF files are preferred.
Can you make a mockup?
Yes, QT MAT provides mockup design before production.
